Customer Success Manager

About PixelPool 

At PixelPool, we empower fashion and retail brands with cutting-edge 3D visualization solutions that streamline product development, enhance go-to-market strategies, and reimagine the retail experience. Our teams create immersive virtual environments, digital samples, and a virtual showroom solution that bring collections to life — faster, smarter, and more sustainably. 

At PixelPool, we’re creating Dtail (https://www.dtail.com) as a sustainable alternative for critical parts of the fashion industry's workflow. Dtail is a 3D, cloud-based platform that is used by top fashion brands around the world to design, plan, present and sell collections using 3D samples and virtual environments. We are building this platform using the latest web- and 3D technology - Unreal Engine 5 and C++ for our Dtail Spaces application

PixelPool is headquartered in the Netherlands and with offices in Bulgaria and the United States. Besides designing and developing Dtail, PixelPool provides 3D content production services to the fashion industry.

About the Role

We are seeking a Customer Success Manager to support the onboarding, training, and long-term success of high-profile fashion clients utilizing our Dtail platform. This role is strategically positioned in Portland to ensure proximity to our largest North American client, enabling on-site support, relationship building, and rapid responsiveness.

Rather than a purely technical support role, this position is focused on customer enablement, communication, and coordination — bridging time zones and teams to provide a seamless client experience. You’ll serve as the face of Dtail in North America, working closely with the EU-based product, technical, and Customer Success teams to ensure that clients are fully supported.

The ideal candidate has a strong grasp of 3D file workflows, excellent communication skills, and the ability to drive clarity and confidence in client teams through structured onboarding and proactive relationship management.

Responsibilities

• Serve as the primary contact for North American clients during onboarding and adoption.

• Guide new customers through setup, training, and early usage, ensuring a smooth transition from sales to success.

• Coordinate deeper technical support with EU-based teams as needed, while maintaining full ownership of the customer relationship.

• Drive value realization by aligning onboarding and training with each client’s unique use case.

• Gather feedback and insights from customers and share internally to inform product development, support planning, and commercial strategies.

• Proactively identify and address potential adoption challenges before they become blockers.

• Represent the Customer Success voice in cross-functional conversations across Sales, Product, and Engineering.

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role.

• Strong understanding of 3D assets, file formats, and related workflows in a product or retail context.

• Excellent verbal and written communication skills, with a proven ability to explain complex concepts clearly and confidently.

• Demonstrated ability to manage relationships, multitask, and navigate ambiguity with minimal supervision.

• Experience working in technology-driven environments (SaaS, digital tools, or creative platforms).

• Based in Portland, OR or the surrounding area, with availability for occasional on-site client visits

Why PixelPool

• Be part of a young, creative and dynamic environment with a start-up culture - an internationally oriented company, both in terms of customers and team.

• Salary conforming to market standards

• Hybrid working, with a minimum of two days in office in downtown Portland.

• Regular company events and drinks

• We can offer you a 90 day contract to start with. If we find out it’s a match, there is an opportunity for full time position with benefits including vacation days, personal development budget and healthcare.

Want to become part of the team?

If you’d like to contribute to our goals, please apply now or reach out to us on LinkedIn and let us know why you think you are the best fit. We look forward to meeting you soon!

PixelPool is an Equal Opportunity Employer. We celebrate diversity and welcome applications from underrepresented groups and encourage people of all backgrounds to apply. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, neurodiversity, or status as an individual with a disability.